Defect Closure Guide

Step 1 – Access your recommendations:

Access your recommendations by clicking “View Recommendations” in the email you received from us, following completion of an audit.

If you did not receive this email, please contact Checkpoint Support (support.checkpoint@intertek.com) to request a new one.

If the button is unresponsive, please do the following:

      1. Right click on "View Recommendation"

      2. "Copy link address"

      3. Paste the link directly into your browser.

Step 2 – Open a recommendation:

Double click the row containing the recommendation you wish to update. This will open a new window which will allow you to provide updates.

Step 3 – Add Agreed date:

If possible, provide an estimated date that you can complete our recommendation by, as the agreed date. (Screenshot at bottom of page)

Step 4 – Add Defect note:

Add any relevant information about the defect as a defect note. (Screenshot at bottom of page)

 If you have resolved the defect, please describe the changes you made to resolve it in the defect note. 

Step 5 – Provide evidence:

If possible, please provide evidence of the defect resolution in the form of photographs or official documentation.

Step 6 – Close defect:

If the defect has been fully resolved and the recommendation does not apply to you anymore, please click the "Close defect" button.

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